Northline Dental (“we”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

When you contact us through this website, we collect the details you provide, such as your name, phone number, email address and the nature of your enquiry, so we can respond to you. We collect this information only with your consent, given when you submit an enquiry.

How we use your information

We use your information solely to respond to your enquiry and to provide the care or information you’ve asked about. We do not sell your information. We will only send you commercial messages if you have opted in, and you can opt out at any time.

Data security & storage

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Information collected through this website is stored on secure servers located in Australia.

Our AI chat assistant

If you use the chat assistant on this website, the messages you send are processed by a third-party AI language-processing service to generate a reply. This may involve your message being processed on servers located outside Australia (Australian Privacy Principle 8, cross-border disclosure). We do not ask this service to retain your messages for its own purposes beyond providing the reply. Please do not share sensitive health details in the chat. If you would like the team to follow up, the chat will offer you a form to leave your contact details, and that record (like the rest of your enquiry) is stored securely in Australia.

Access & correction

You can request access to, or correction of, the personal information we hold about you at any time by contacting us on (07) 5550 0100 or at hello@northlinedental.com.au.

Contact us

If you have any questions about this policy or how we handle your information, please contact us at hello@northlinedental.com.au or (07) 5550 0100.

This is a general template and should be reviewed by the practice (and, where appropriate, a legal adviser) before publication.